Again and again I find myself starting or ending emails and phone calls with "I'm sorry." I'm sorry it took me so long. I'm sorry I couldn't make this or that happen. I'm sorry I haven't done this or that. But recently, it struck me that mostly, I've got absolutely nothing real to be sorry about.  I may have wanted to get something done the day before I actually did it, but the person I'm writing to doesn't care... or hadn't even considered that I might respond … [Read more...]