If you've ever led a discussion or taken questions after a presentation, you've probably used the phrase, "That's a great question," in an effort to give positive feedback to the person who asked the question. It seems like a normal response and facilitators use it again and again. Good (or Bad) Judgment has a Chilling Effect But if someone else in your audience is thinking about asking a question, your "that's a great question" response may actually discourage them from … [Read more...]