I love it when people say "Yes and…" Not so much when they say "Yes but…" "Yes and…" expands possibilities.  The word and shapes a conversation in which one person expands on what the other says.  "Yes but…" limits it. A Simple Strategy for Saying "No" But when you use the word but with "No," it's a different story. "No but..." opens possibilities rather than shutting them down. Think about these sentences: No, I don't want to do that, but is there another … [Read more...]