I tossed and turned much of last night worrying that an email I sent to someone had been too critical. You know the feeling that starts just after you press the send button and immediately wish you hadn't? But this morning I found a genuinely appreciative email from the guy, thanking me for my unvarnished opinion! Also this morning, I got an email from a colleague I had been trying to reach but who hadn't been responsive to my call of several days ago. I figured I must … [Read more...]