Do You Want Your Feedback Straight Up, or With a Bit of Sugar?

I believe in the oreo cookie approach to giving feedback. The recipe is quite simple: Start by acknowledging something you appreciate. Offer your corrections. End by stating something you approve of. This approach wraps what might be difficult to hear in between things that are much more pleasant to the ears. Straight Up Criticism Recently I got some unvarnished feedback. I had worked for a couple of hours on writing the copy for an e-newsletter. I had really … [Read more...]