“NO” – The First Step Toward a Win-Win

I've asked you for a favor and you have said “no.” Sounds like the end of the conversation, right? Wrong! -- it’s just the beginning! My job is to find out what exactly you said "No” to.  What aspect of my request triggered your response? Four Reasons for a "No" In most circumstances there are only four reasons that someone says "No" to a request: 1. Timing We might be able and willing -- just not right now. 2. Amount We might be happy to help but not at that … [Read more...]